Skip to main content
Refill
03 PoliciesRoots

Terms and conditions

The terms that apply when you browse the site, place an order or send something back.

Contents

Table of contents will be generated from this page's headings.

A question about these terms? Contact us.

Carecounter

01

Overview

These terms govern your use of this website and any purchase you make. By using the site or placing an order, you agree to them.

02

Using our site

You may browse and shop for personal, non-commercial use. You agree not to misuse the site or attempt to disrupt its operation.

03

Products and pricing

We take care to describe and price products accurately. Colours may vary slightly between screens. Prices include applicable taxes unless stated otherwise and may change without notice.

04

Orders and payment

An order is accepted once we send confirmation. We may decline or cancel an order, for example if an item is unavailable or a pricing error occurred, and will refund any payment taken.

05

Intellectual property

All content on this site, including text, images, logos and designs, belongs to us or our licensors and may not be used without permission.

06

Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss arising from use of the site. Nothing here limits liability that cannot be excluded by law.

07

Changes and governing law

We may update these terms from time to time; the current version always applies. These terms are governed by the laws of England and Wales.

We value your privacy

We use cookies to improve your experience, analyse traffic, and personalise content. You can accept all, reject non-essential, or manage your preferences. Cookie policy